Shipping Policy

Thank you for shopping with Jellcat Market. This policy outlines important information about how we process and deliver your orders.

Order Processing
All orders are processed and prepared for shipment within 1 to 3 business days after you place your order (excluding weekends and holidays). You will receive an order confirmation and a separate shipping confirmation email with tracking information once your package is on its way.

Shipping Times & Delivery Estimates
After your order leaves our facility, the estimated delivery time is 6 to 12 business days to most destinations. Please note this is an estimate and not a guaranteed delivery date. Actual delivery times may occasionally vary due to factors beyond our control, such as carrier delays, customs processing, or local postal services.

Shipping Destinations
We ship to most countries worldwide. At checkout, you will be able to confirm if we can deliver to your location.

Important Information for All Orders

  • Address Accuracy: Please ensure your shipping address is entered completely and accurately, including apartment or unit numbers. We are not responsible for packages lost or delayed due to incorrect addresses provided by the customer.

  • Order Changes & Cancellations: If you need to change or cancel your order, please contact us immediately at [email protected]. We can only modify an order if it has not yet been processed for shipping.

  • International Orders & Customs: For orders shipped outside our origin country, you are the importer of record. Any customs duties, import taxes, or fees imposed by your country are the responsibility of the recipient. Jellcat Market has no control over these charges and cannot predict their amount.

What If My Package Is Delayed or Lost?
While most deliveries arrive within the estimated timeframe, occasional delays can happen. If your tracking information shows no movement for an extended period (e.g., over 10 business days) or your package has not arrived within a reasonable time past the estimate, please contact us. We will work with the shipping carrier to investigate and assist you.

Returns
For information on returns, including how to send an item back to us, please refer to our Refund Policy.

Questions About Shipping?
If you have any questions about your order's shipment, please do not hesitate to contact our customer service team. We are here to help.

Contact Email: [email protected]